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Noticeboard

FLU SEASON 2018 - visit Flu Clinics


New Registrars at Courtyard Surgery

We are pleased to welcome Dr Alice Tyler (ST3) and Dr Alexis Molho (ST1), to the practice.  Dr Tyler will be here for 8 months as she completes her GP training and will work under the supervision of Dr Brydie.  Dr Molho joins the practice for 4 as part of his GP training, working under the supervision of Dr Greenwood.  Both will have the support of the full clinical and administrative team whilst at the surgery.  Welcome Alice and Alexis! 

Courtyard Surgery has been approved as a Training practice for GP registrars from the Mid Sussex GP Training Scheme.

Important Announcement

Following our announcement in 2017 regarding Riverside Surgery moving premises to Courtyard Surgery, this is no longer taking place and Riverside will be remaining at their current premises on Worthing Road.

As such, Courtyard Surgery will no longer be joining with Riverside Surgery. Although this is a change in the original plans, we have, as part of future proofing, 7 new rooms that will be for our patients. 

We are continuing all of the services that we currently offer and will be employing more doctors and other health care professionals to make the most of the additional capacity and strengthen our clinical team.

With more rooms and staff available, we anticipate improving our services with the capacity and ability to look after our patients.

We would like to thank you for your patience.


New Physician Associate at Courtyard Surgery

We are delighted to be welcoming a new healthcare professional to our primary care (GP) team.

Shannon Rosine is a US trained Physician Associate (PA) with considerable clinical experience, working in both emergency departments and a health centre linked with a correctional facility. Shannon is also a Teaching Fellow in Physician Associate Studies at Brighton and Sussex Medical School, training PAs for the future.

For more information, visit Latest News on our website.


Physiotherapy Self-Referral for Patients
Did you know you can now refer yourself to physiotherapy at Horsham Hospital for musculoskeletal conditions? Please refer yourself by clicking here or alternatively pick up a paper form from the surgery reception.

Horsham Hospital Blood Service
Please click here to see change in opening times for the above blood test service from 01 June 2017. Click here for more information.

Complaints

Complaints & Suggestions

Courtyard Surgery welcomes constructive comments and suggestions from patients and you may leave these at Reception or talk to a member of staff.

We aim to provide the best service possible at all times. There may be occasions when you feel this has not happened and this page explains what to do if you have a complaint about the quality of service that we provide.

How to complain

If you wish to make a complaint please write to: Dona Stevens, Practice Manager. Alternatively, you can phone the surgery and ask to speak to the management team.

We believe it is important to deal with complaints quickly so we aim to acknowledge receipt of your complaint within 3 working days and have responded to you within 20 working days. If we feel we need longer to investigate your complaint then we will advise you accordingly.

We will address your concerns fully, provide you with an explanation and discuss what action is to be taken and by the end of the meeting we hope you will feel that we have dealt with your complaint effectively.

However, if you are not satisfied and you wish to continue with your complaint, you can contact Parliamentary and Health Service Ombudsman (PHSO). Their details are shown below.

Patient confidentiality is very important to us therefore any complaint made by a third party and not directly by the patient would require the patient’s written consent.

A copy of the complaints leaflet is available from Reception or can be downloaded here: Complaints leaflet

If you wish to complain on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.

HealthWatch West Sussex - Health Complaints Advocacy Service

We hope that we will be able to deal with your complaint to everyone’s satisfaction but you have the right to approach  HealthWatch West Sussex Independent Health Complaints Advocacy Service (IHCAS) if you are unhappy with our explanation.

Contact Health Watch West Sussex:

Telephone 0300 012 0122  

Email: helpdesk@healthwatchwestsussex.co.uk 

Website: www.healthwatchwestsussex.co.uk

Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex, RH14 9QW 

Complaining to the Health Services Ombudsman

We hope that if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.

If you remain unhappy after local resolution and independent review then you can complain to the Health Service Ombudsman. The ombudsman is completely independent of the NHS and Government. You can contact the ombudsman at:-

Millbank Tower,
Millbank
London
SW1P 4QP

Tel: 0345 015 4033
e-mail: phso.enquiries@ombudsman.org.uk 

Website: www.ombudsman.org.uk



 
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