FFT Image

The Friends and Family Test

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review and improve our service to you.

“How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?”

Your feedback will help us learn more about what you think of your experience — what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

These are our Friends and Family Test results and feedback: 

Very GoodGood Neither Good nor PoorPoorVery Poor Dont Know 
April 2023600000
May 20234492521
June 2023139538372
July 202312356101182
August 20231023411621
September 202374232412
October 2023158721911101
November 202392397362
December 202386325640
January 2024119605372
February 20249529118101
March 202495367560
Total 109344387656314

Here are some of your comments: 

  • "The reception team are really good, A real improvement" - Very Good 
  • "The new diabetic nurse, what a lovely informative nurse. 12 years diagnosed and i learnt something today to help manage my own control - Fabulous" - Very Good 
  • "Direct and Timely, Thank you" - Good 
  • "I went for a blood test. I was seen on time. Blood was taken and I left. How else would I rate this?" - Neither Good nor Poor
  • "Contacting by phone is a horrendous service " - Poor 
  • "Very old fashioned system of being suggested to phone up every morning for appointments. The online system is also outdated. Other surgeries use triage websites where they are very user friendly and the staff manage the appointments accordingly rather than first come basis." - Very Poor

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