Appointments

eConsult allows you to contact the practice online, for free, anywhere and anytime you have access to the internet, quickly and safely.

eConsult is easy to use and gives your doctors all the information they need to triage and make sure every patient gets the care they need.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01403 330320, Monday to Friday from 8am 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 14 days:

• use our online system - SystmOnline
• phone us on 01403 330320, Monday to Friday from 9am 
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

The surgery is on two floors, and sadly does not offer a lift. 

Provision can be made for patients to be seen on the ground floor if access is difficult. Please mention this when booking your appointment so we can ensure that you are booked an appointment in an appropriate clinical room.

We can update your medical records so this can be visibile to our Patient Services Team when booking future appointments.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. 

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01403 330320 Monday to Friday from 8am

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception between 08:30am and 10am.

Please always leave a telephone number where you can be contacted.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Courtyard Surgery has been approved as a training practice for GP Registrars & Foundation Year GPs from the Mid Sussex GP training scheme as well as Students from the Brighton & Sussex Medical School. 

Click here for more information about their involvement in consultations.