Complaints and feedback

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To raise a complaint you can contact the practice via a letter, via email, in person or via the telephone, and the details will be passed to the most appropriate person to deal with your concerns.

The email address you can send your complaint to is: 

sxicb-wsx.courtyard.admin@nhs.net 

When emailing a complaint, please put "Complaint" in the subject line.

Leave feedback via NHS.UK

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

NHS Friends and Family

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GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

Suggestions and Feedback Form

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

Page last reviewed: 02 May 2025
Page created: 07 January 2025